Refund Policy

SPRITFY paid products are digital services delivered online immediately. Nothing is shipped.

• Pass: a one-time payment that gives you Pro, Max or Ultra monthly credits for 1 month; credits are used for image-to-3D generation. It does not renew and you are not charged again automatically; to continue, you pay again.

Free tools (Pixelizer, editor, sprite sheets, image converter) and the points granted under the referral program are not purchases and are not refundable.

When you generate 3D with your own Tripo API key, the charges Tripo bills to your own Tripo account are not payments to the Company, so this policy does not apply to them and Tripo’s terms apply.

You receive a full refund if you ask within 7 days of payment and have not used the paid benefits from that payment.

"Used" means spending monthly credits granted by that payment on image-to-3D generation. Using free features such as Pixelizer, or generating with your own Tripo API key (which uses no SPRITFY credits), does not count as use.

Once you start using the paid benefits, delivery of the digital service has begun, the right of withdrawal is limited, and partial refunds for the remaining period are not provided. You keep every paid feature until the end of your period.

We state this limit on the pricing page and at checkout, and the 3D Creator page shows how many credits a generation will use before it starts. Free features such as Pixelizer and the editor can be used without paying.

In the following cases we refund regardless of the date or usage.

• A payment error charged the wrong amount, or the same product was charged twice: the incorrect amount in full
• Payment completed but the pass was not activated: we activate it immediately or refund in full
• Paid features were unavailable for 72 consecutive hours or more for reasons on our side: we extend your period by the time lost or, if you prefer, refund the remaining period pro rata by day
• We discontinue the paid service: the remaining period is refunded pro rata by day

Credits cannot be exchanged for cash or transferred to another account.

Monthly credits are valid for one month from the grant date and do not roll over. Unused credits do not qualify for a partial refund.

If image-to-3D generation fails, or you cancel it before it starts, the credits are returned automatically.

Points are a free benefit we grant under the referral program, not a product you purchase. They can be used only to pay for a pass on the pricing page (1P = 1 KRW) and cannot be exchanged for cash or transferred to another account. The conditions for earning and using points are set out under "Referral Program and Points" in the Terms of Service.

• When a payment that earned points for a referrer is refunded: on a full refund we withdraw all the points granted for that payment; on a partial refund we reduce them in proportion to the amount refunded. If the points to be withdrawn or reduced have already been used, the shortfall is deducted from points earned later.
• When a payment on which points were used is refunded: on a full refund the money paid goes back to the original payment method and the points used are returned as points. On a partial refund the points used are not returned.
• A pass paid entirely with points: no money was paid, so there is no money to refund. If the pass is withdrawn under the conditions of "2. Full refund (right of withdrawal)" (within 7 days, paid benefits unused), the points used are returned.
• An amount refunded pro rata by day under "4. Refunds when we are at fault" is calculated on the money actually paid, excluding the part paid with points.

Send us, through the contact page or the email below, (1) your account email, (2) the payment number shown under "Payment history" on the pricing page, and (3) the reason.

We reply within 3 business days, and once a refund is approved we cancel the payment right away.

Refunds go back to the original payment method only. Depending on your card issuer it can take 3 to 7 business days for the cancellation to appear.

Passes bought earlier with PayPal: we no longer accept PayPal payments, but these passes stay valid until their end date. To request a refund of such a payment, contact us in the same way. We check the payment, process the refund ourselves and inform you individually of the refund method and timing.

When a refund completes, the period and credits granted by that payment are withdrawn.

For disputes you may use the mediation procedures of the Korea Consumer Agency or the Electronic Commerce Mediation Committee, or the consumer body in your country.

Company: Salt & Vinegar (쏠트앤비니거), representative Seul Kim

Email: [email protected]

Phone: +82 10-7990-7400 (weekdays 10:00–18:00 KST)