Refund Policy
Effective: September 19, 2026
This policy applies to the paid products (Pro and Max passes and subscriptions) of SPRITFY, operated by Salt & Vinegar (쏠트앤비니거, "the Company"). Where consumer protection law in your country gives you stronger rights than this policy, the law prevails.
1. What this covers
SPRITFY paid products are digital services delivered online immediately. Nothing is shipped. · Pass: a one-time payment for 30 days or 12 months of Pro or Max features with monthly credits (no auto-renewal) · Subscription: a plan charged automatically to your registered card every month or year Free tools (editor, sprite sheets, image converter) and the free credits granted at sign-up are not purchases and are not refundable.
2. Full refund (right of withdrawal)
You receive a full refund if you ask within 7 days of payment and have not used the paid benefits from that payment. "Used" means spending monthly credits granted by the payment (importing a source for pixelization, image-to-3D generation, weapon activation, and so on) or using a Pro/Max-only feature (saving, copying or exporting results, adding your own animation library). The same rule applies to automatic renewal charges: within 7 days of the renewal and with no use in the new period, that charge is refunded in full.
3. After you start using the service
Once you start using the paid benefits, delivery of the digital service has begun, the right of withdrawal is limited, and partial refunds for the remaining period are not provided. You keep every paid feature until the end of your period. We state this limit on the pricing page and at checkout, and the free Basic plan with sign-up credits lets you try pixelization and 3D generation before paying.
4. Cancelling a subscription
You can cancel a subscription yourself at any time under "Billing" on the pricing page. There is no cancellation fee. After cancelling you are not charged again, and you keep the paid features until the end of the period you already paid for. Your stored card token (billing key) is deleted at the payment provider when you cancel. If a renewal charge fails (limit exceeded, expired card, etc.) we retry once a day for a few days and then the subscription ends. No unpaid balance is billed.
5. Refunds when we are at fault
In the following cases we refund regardless of the date or usage. · A payment error charged the wrong amount, or the same product was charged twice: the incorrect amount in full · Payment completed but the pass or subscription was not activated: we activate it immediately or refund in full · Paid features were unavailable for 72 consecutive hours or more for reasons on our side: we extend your period by the time lost or, if you prefer, refund the remaining period pro rata by day · We discontinue the paid service: the remaining period is refunded pro rata by day
6. Credits
Credits cannot be exchanged for cash or transferred to another account. Monthly credits are valid for one month from the grant date and do not roll over. Unused credits do not qualify for a partial refund. If a server job such as image-to-3D generation fails, or you cancel it before it starts, the credits are returned automatically.
7. How to request a refund
Send us, through the contact page or the email below, (1) your account email, (2) the payment number shown under "Payment history" on the pricing page, and (3) the reason. We reply within 3 business days, and once a refund is approved we cancel the payment right away. Refunds go back to the original payment method only. Depending on your card issuer it can take 3 to 7 business days for the cancellation to appear. When a refund completes, the period and credits granted by that payment are withdrawn.
8. Payments by minors
If a minor paid without the consent of a legal guardian, the minor or the guardian may cancel the payment, and we refund it in full after verification.
9. Disputes and contact
For disputes you may use the mediation procedures of the Korea Consumer Agency or the Electronic Commerce Mediation Committee, or the consumer body in your country. Company: Salt & Vinegar (쏠트앤비니거), representative Seul Kim Email: [email protected] Phone: +82 10-7990-7400 (weekdays 10:00–18:00 KST)