Contact

Use the address below for product help, bugs, accounts and licensing. A subject prefix such as [Pixelizer], [3D], [Sprite] or [Account/Billing] helps identify the relevant area.

We may reply to ask for reproduction details or a sample file. Response time depends on the request volume and investigation required. Send additional information in the same email thread so the history stays together.

• Page and tool where the issue occurred
• Browser name/version, operating system, and desktop or mobile
• Source format and size, plus a minimal sample when possible
• Steps, preset and changed settings, expected result and actual result
• For 3D: clip name, rig, directions and frame count
• Complete error message and a screenshot

Exclude access_token or refresh_token from sign-in URLs, passwords and AI API keys. If you cannot share the source, start with the error and settings.

Include your sign-in email, the account issue, and payment time or order identifier when relevant. Do not send full card numbers or passwords. If work is missing on another device, tell us whether the last status was Saved on this device or Saved to account. Account deletion requests can be sent to the same address.

Describe the feature involved, project purpose and scope, timing and contact person. Distinguish permission requests for site code, algorithms or assets from questions about your own output. Only attach material you are authorized to share.

Explain where the current workflow becomes difficult as well as the feature you would like. For pixel-art quality feedback, include the source, current result, relevant line/color/shading reference and settings. Specify whether the change concerns proportions, pixel size, outlines or palette so we can compare the intended result accurately.